Just wanted to update you on Ameren Missouri’s efforts to restore power following this morning’s severe storms. There are currently over 59,000 customers without service, with the most orders reported in the areas of Berkeley, Maryland Heights and Ladue. The majority of the outages have been caused by downed trees, damaged power poles and downed wires. Ameren Missouri field crews, with the help of a drone, are working to assess damage – use of the drone will expedite safe and efficient damage assessment, so that crews can begin to make necessary repairs. When the storm hit this morning, we experienced extreme call volume, which affected our order system, but it has been corrected, and we hope to soon have estimated restoration times to report. Our new outage map, amerenmissouri.com/outages, is experiencing technical difficulty, and we hope to have that updated soon, so customers can check on their outages. In the meantime, they can visit the Ameren Mobile app for outage information by zip code.
As further information, our system is built to meet National Electrical Safety Code (NESC) and Electrical and Electronics Engineering Institute (EEEI) standards meaning we could sustain wind speed of near 90 mph for structures greater than 60 ft. above ground, and 60 mph for structures shorter than 60 ft. above the ground.
Please encourage residents to call Customer Care at 1-800-552-7583 or 314-342-1000 to report outages, and create an order for a field crew to respond. If you have any questions, please call, text or email me!
Thank you, and stay safe,
STEPHANIE ROBINSON : : Supervisor, Municipal Accounts – Business and Community Relations : : T 314.554.2438 : : C 314-637-6241
Ameren Missouri : : 1901 Chouteau Avenue : : St. Louis, MO 63103